Customer Relationship Management is software that magnifies operational efficiency,
growth strategies, productivity, and customer contentment. A CRM assumes an exceptionally
huge part in making one's business fruitful. The software is designed to compile
the details of customers across various channels. Being a perfect and accurate data
collection and reporting, this system enables businesses to maintain all their customer's
records at one single incorporated place, which can be accessed easily by an entire
organization.
Features of our web based CRM
Mobile Applications
Features of our web based CRM
Lead management
One of the keys to winning a sale is nurturing a lead throughout
the sales process. Manages leads from prospecting to conversion. It lets you track
sales activities, deals, and tasks and move them across sales stages. It also connects
to contact management to let you view customer interactions and profiles in one
window.
Account Management
This is where you see the details of each account. Basic
information like addresses, employees, Contact details, demographics, transactions,
customer service interactions, and other customer data and interests are all centralized
on the account page. The key is you get a view of all communications associated
with the account down to the contact level so you can avoid any double calls and
be sure nothing falls through the cracks.
Reporting and dashboards
Reporting and dashboards
Consolidates streams of data in meaningful ways
that help you to spot patterns, trends, behaviors, and other market insights. CRM
solutions can also generate real-time data that makes reporting more timely and
accurate. Coordinate unlimited customers with ease. Maintain records of each customer
about their placed transactions
Quote/Order Management
Quote/Order Management
You can make a quote for clients specifically in the
CRM with the goal that you can spare it to the record in a split second and have
it for future reference. You can likewise observe any past quotes and process the
quote to a request. Any discounts or product deals can be updated as well for up
to date information. CRM lets you add, assign, and track actionable items and sustain
them into the business pipeline. Deals and tasks can be consequently populated with
customer data or updated with real-time information.
Campaign Management
Campaign Management
Dealing with different promoting pieces without a moment's
delay makes campaign management very important. Manages campaigns from begin to
end, including setting up target customers, automating workflows, and measuring
achievement based on clearly defined metrics.
Email tracking
Email tracking
Sending emails to customers in bulk can be a quick, easy way
to let them know about new products or changes to existing products. Tracks opened
or clicked emails and usually works with popular email clients and mailers like
Gmail, Outlook, and MailChimp.
Social media management
Social media management
Tracks social media activity of your audience, You
can use social networks like Facebook and Twitter to now engage with customers and
see what their thoughts are on certain issues. It can also be a way to handle any
problems they may have if they reach out via social media.
Mobile Applications
A mobile app can be a great tool to have if you have
reps out in the field going to different customer or prospect locations. From a
quick glance at their phone, they can see the detailed history tied to an account
including any orders, payments, and last communications with contacts. They can
also record what they do and whom they talk to, and what was discussed while they
were there all without having to open up the bulky laptop. Our CRM solutions have
Android and iOS apps, mobile responsive sites.
Omega Softwares is the provider of custom software development solutions for businesses
worldwide. Consult our software solutions specialists now to discuss how our development
services will enable you to overcome your software technology challenges.
info@omega-sys.com
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+91 9820204941
