Get Best CRM Development Services

Customer Relationship Management is software that magnifies operational efficiency, growth strategies, productivity, and customer contentment. A CRM assumes an exceptionally huge part in making one's business fruitful. The software is designed to compile the details of customers across various channels. Being a perfect and accurate data collection and reporting, this system enables businesses to maintain all their customer's records at one single incorporated place, which can be accessed easily by an entire organization.

Features of our web based CRM

Lead management

One of the keys to winning a sale is nurturing a lead throughout the sales process. Manages leads from prospecting to conversion. It lets you track sales activities, deals, and tasks and move them across sales stages. It also connects to contact management to let you view customer interactions and profiles in one window.

Account Management 

This is where you see the details of each account. Basic information like addresses, employees, Contact details, demographics, transactions, customer service interactions, and other customer data and interests are all centralized on the account page. The key is you get a view of all communications associated with the account down to the contact level so you can avoid any double calls and be sure nothing falls through the cracks.

Reporting and dashboards 

Consolidates streams of data in meaningful ways that help you to spot patterns, trends, behaviors, and other market insights. CRM solutions can also generate real-time data that makes reporting more timely and accurate. Coordinate unlimited customers with ease. Maintain records of each customer about their placed transactions

Quote/Order Management 

You can make a quote for clients specifically in the CRM with the goal that you can spare it to the record in a split second and have it for future reference. You can likewise observe any past quotes and process the quote to a request. Any discounts or product deals can be updated as well for up to date information. CRM lets you add, assign, and track actionable items and sustain them into the business pipeline. Deals and tasks can be consequently populated with customer data or updated with real-time information.

Campaign Management 

Dealing with different promoting pieces without a moment's delay makes campaign management very important. Manages campaigns from begin to end, including setting up target customers, automating workflows, and measuring achievement based on clearly defined metrics.

Email tracking 

Sending emails to customers in bulk can be a quick, easy way to let them know about new products or changes to existing products. Tracks opened or clicked emails and usually works with popular email clients and mailers like Gmail, Outlook, and MailChimp.

Social media management 

Tracks social media activity of your audience, You can use social networks like Facebook and Twitter to now engage with customers and see what their thoughts are on certain issues. It can also be a way to handle any problems they may have if they reach out via social media.

Mobile Applications 

A mobile app can be a great tool to have if you have reps out in the field going to different customer or prospect locations. From a quick glance at their phone, they can see the detailed history tied to an account including any orders, payments, and last communications with contacts. They can also record what they do and whom they talk to, and what was discussed while they were there all without having to open up the bulky laptop. Our CRM solutions have Android and iOS apps, mobile responsive sites.                     

Omega Softwares is the provider of custom software development solutions for businesses worldwide. Consult our software solutions specialists now to discuss how our development services will enable you to overcome your software technology challenges.

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